Terms & Conditions
Terms & Conditions for supply of products
These are the terms and conditions on which we agree to supply to you products ordered on our website www.thetrilogytapes.com. Please read these terms carefully before you submit your order to us.
1.1 Who we are. We are TTT London Limited, a company registered in England and Wales with company number 10965758. Our address is 67/68 Hatton Garden, Suites 11/12, London, EC1N 8JY. Our registered VAT number is GB 306745405.
1.2 How to contact us. You can contact us at email@example.com, or by writing to us at to our postal address above.
1.3 How we may contact you. If we have to contact you we will do so by telephone, email or (if necessary) by post, using the contact details you provided to us when placing your order.
- Your order
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.
2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
- Our products
3.1 Availability. We will endeavour to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
3.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.
4.1 Who we use to fulfil your order. We use Endell Shipping Ltd (Company No 9773589) of 67/68 Hatton Garden, Suites 11/12, London, EC1N 8JY to fulfil and ship all our products.
4.2 The countries we ship to. We ship internationally to those countries listed at http://www.endellshipping.com/terms.html, including to the United States, Canada and Japan.
4.3 When your order will be shipped. The estimated delivery times are set out on our website here. Once we have despatched your order, we will send you an email confirming that your order is on its way.
4.4 Delivery costs. The costs will be as displayed to you on our website, and are available here http://www.endellshipping.com/terms.html.
4.5 When you become responsible for the product. The product will be your responsibility once delivered to the address you gave us.
4.6 When you own products. You own a product once we have received payment in full.
4.7 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
4.8 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 8.2 will apply.
4.9 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
- Price and payment
5.1 Paying for your order. The price of the order and delivery costs (which includes UK VAT where applicable) will be in pounds sterling and will be indicated during the order process. We accept payment for orders by Visa, MasterCard, American Express and PayPal.
- Returns policy
6.1 Returns. If you are not 100% satisfied with your purchase you can return your products for a full refund, provided we get them back within 14 days and in perfect original sale-able condition in the original packaging and with all tags attached.
For a refund, please fill out the returns form included with your order and return the products to our returns address by post: TTT London Limited, P.O. Box 1354, Enfield, EN1 9BT. You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return.
If you did not receive a returns form, please contact us via email at firstname.lastname@example.org.
6.2 Exchanges. Due to the limited availability of our products, we cannot hold stock for exchanges. If you are not 100% satisfied with your purchase then you may use our returns policy in accordance with paragraph 6.1 above. If you wish to purchase another item by way of an exchange, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products.
6.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.
6.4 Non-refundable items. We do not accept any returns on underwear, regardless of whether they are in their original packaging or not, except where the products are faulty or not as described.
- Your additional statutory right to cancel the contract
If you are a customer in the EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our returns policy (set out above). You may choose either method to return orders.
If you are a customer outside the EU/Norway/Liechtenstein/Iceland, this cancellation right is not available to you. Please use our returns policy.
7.1 Cancelling your order before delivery. You may cancel your order before it is delivered by emailing us at email@example.com with “CANCELLATION” in the subject line of the email or by completing a cancellation form and sending it to us via email (with “CANCELLATION” in the subject line of the email) or post.
7.2 Cancelling your order after delivery. If your order has already been delivered then, subject to paragraph 7.1, you have a legal right to change your mind within 14 days after the day on which the products come into your possession and receive a refund. The following terms apply to this cancellation right:
(a) How to cancel. To cancel, you must inform us within 14 calendar days of the day on which you receive the product. You can contact us via email: firstname.lastname@example.org stating “CANCELLATION” in the subject line, or by completing a cancellation form and sending it to us via email or by post.
(b) Returning the cancelled order. You must return the product to us in perfect original sale-able condition in the original packaging and with all tags attached within 14 calendar days of telling us you wish to cancel, by returning the product by post to: TTT London, P.O. Box 1354, Enfield, EN1 9BT. You are responsible for any return shipping charges. For your protection, please be sure to return your products via recorded or registered post.
(c) How we will refund you. We will refund you the price you paid for the products, together with delivery costs. However, we may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which means they are not in perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(d) When we will refund you. We will make any refunds due to you as soon as possible, and in any event within 14 days after the day on which we receive the product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the product back to us.
- Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
(b) you do not (or your chosen carrier does not), within a reasonable time, collect the products (in accordance with paragraph 4.8).
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
- Queries and complaints
9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at email@example.com with either “QUERY” or “COMPLAINT” in the subject line of the email or write to us at TTT London Limited, c/o Palace Skateboards Ltd, 67/68 Hatton Garden, Suites 11/12, London, EC1N 8JY. If you are not completely satisfied with how your complaint is resolved by us, you can contact the EU Online Dispute Resolution platform .
- Our responsibility for loss or damage suffered by you
10.1 Your legal rights. You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.
10.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity (and in each of these cases whether the losses suffered are direct or indirect). This is subject to paragraphs 10.1 and 10.4.
10.4 Loss and damage that is not limited by us. Nothing in these terms and conditions will have the effect of limiting or excluding our liability (i) for death or personal injury caused by our negligence, or (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law, such as your legal rights referred to in paragraph 10.1 above.
- Other important terms
11.1 We may change these terms and conditions from time to time.
11.2 We may transfer our rights and obligations under these terms to another organisation or deal with them in any other way that we consider appropriate.
11.3 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.4 Nobody else has any rights under these terms and conditions. This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.5 If a court or relevant authority finds part of these terms are unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.7 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live elsewhere you may have statutory rights to bring proceedings in that country.
(Complete and return this form only if you wish to cancel your order)
To TTT London Limited, P.O. Box 1354, Enfield, EN19BT, email firstname.lastname@example.org and state “CANCELLATION FORM” in the subject line of the email:
[*] Delete as appropriate
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods*:
Ordered on/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent by post):